Privacy policy

Who we are

Wake is made by Goose Farm Ventures Pty Ltd (ABN 62 703 431 136), an Australian company. On this page, “we” and “us” mean Goose Farm Ventures.

Questions about your privacy? Email support@awakeforever.app.

What stays on your Mac

Wake asks macOS not to let your Mac sleep, for the time you choose or until you turn it off. It doesn’t need any special permissions to do that, and it doesn’t read your files, watch your screen or keep a record of how you use your Mac.

Wake keeps its settings, your licence and the date your trial started on your Mac.

What Wake sends to us

Wake connects to awakeforever.app for two things only.

Activating and deactivating your licence

When you enter your licence key, or choose Deactivate This Mac…, Wake sends us your key and a device ID.

The device ID is a one-way code (a SHA-256 hash) made from your Mac’s hardware ID. It’s the same every time for that Mac, so we can count your Macs, but the hardware ID itself is never sent.

We use these to check your key, keep track of the Macs it’s activated on, and free a place when you deactivate one.

Checking for updates

Once a day, Wake checks awakeforever.app for a new version. Each check tells us which version of Wake you’re running, and nothing else about you or your Mac.

Like any connection to a website, these requests come from your IP address, which Cloudflare processes to deliver and protect our service. We don’t store IP addresses in our licence records.

What we keep, and why

When you buy Wake, our licence server stores:

• your email address
• the Stripe Checkout Session ID for your purchase
• the date we issued your licence, and the date of any refund
• your licence key and the number of Macs it covers.

For each Mac you activate, it also stores that Mac’s device ID (the hash described above) and the date you activated it. Choosing Deactivate This Mac… removes that Mac from our records.

We use this to send your key and re-send it if you lose it, to keep to the 3-Mac limit, and to handle refunds and support. That’s all. We don’t sell your information and we don’t use it for advertising.

The licence database is hosted on Cloudflare.

Buying Wake

Payments go through Stripe, using Stripe Managed Payments. You pay on Stripe’s checkout page and we never see your card details.

With Managed Payments, Stripe (through its Link service) may act as the seller of record for your payment. Stripe collects what it needs to take your payment, work out tax and prevent fraud, and handles it under Stripe’s privacy policy.

Stripe passes us your email address and a reference for your purchase, the Checkout Session ID, so we can issue your licence. We can also see the details of your payment in our Stripe account.

Email

We email your licence key using Cloudflare’s Email Service, when you buy and again if you ask us to re-send it. Cloudflare handles your email address and the message to deliver it.

We only email you about your licence and when you ask us for help. We won’t add you to a mailing list.

If you email us, we’ll have your email address and whatever you write, and we’ll use them to help you.

Our website

awakeforever.app is hosted on Cloudflare. It has no cookies, no analytics and no third-party scripts or fonts.

We count how many times Wake is downloaded each day. That’s a single number per day, with nothing about who downloaded it.

Like any web host, Cloudflare processes visitors’ IP addresses to serve the site and protect it from attacks.

Who else handles your information

We use a few services to run Wake. Each gets only what it needs to do its job:

• Stripe, for payments, tax and fraud prevention
• Cloudflare, for hosting our website, licence server and update checks, sending licence emails and forwarding email to our support inbox
• Google, which hosts our support inbox

We don’t share your information with anyone else unless the law requires it.

Where it’s stored

We’re in Australia, but the services above are run from overseas. They may store or process your information in other countries, including the United States.

How long we keep it

We keep your licence record while your licence is in use, so we can re-send your key and help you. After a refund, we keep it for 7 years, because Australian law requires us to keep financial records that long, and then delete it.

We keep support emails while they help us help you, and delete them when you ask, unless the law requires us to keep them.

Your choices

You can ask us for a copy of the information we hold about you, ask us to correct it, or ask us to delete it. Email support@awakeforever.app from the address you bought with.

If we delete your licence record, we can no longer re-send your key or reset your Macs.

If you’re unhappy with how we’ve handled your information, please tell us first so we can put it right. You can also complain to the Office of the Australian Information Commissioner. If you live elsewhere, you may have rights under your local law too.

Children

Wake isn’t made for children, and we don’t knowingly collect personal information from them.

Changes to this policy

If we change this policy, we’ll update this page and the date at the top. If a change is significant, we’ll say so clearly here.

Contact

Goose Farm Ventures Pty Ltd
ABN 62 703 431 136
support@awakeforever.app